Terms and Conditions
Welcome to Memory Keeper Photography. By using this website and placing an order, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. Orders and Accuracy
All customers are responsible for providing accurate information when placing an order. Please carefully review all details, including names, class information, and selections for siblings or multiple subjects, before submitting your order. Memory Keeper Photography is not responsible for errors made by clients during the ordering process.
2. Digital Download Packages – No Refunds
ALL SALES OF DIGITAL DOWNLOAD PACKAGES ARE FINAL. Due to the nature of digital products, no refunds or exchanges will be provided for any digital order, regardless of circumstance.
3. Print Product Orders
Once an order for printed products is submitted, it cannot be changed or canceled. Refunds will only be provided for items that are defective or damaged during shipping/delivery. Claims for damaged prints must be made within 7 days of receiving your order, accompanied by photo evidence of the damage.
4. No Refunds Policy
Except as outlined above for damaged print orders, Memory Keeper Photography maintains a strict no refunds policy for all orders. Please ensure all order details are accurate prior to submission.
5. Use of Images
By placing an order, you acknowledge that the images are for personal use only and may not be used for commercial purposes, unless expressly permitted in writing by Memory Keeper Photography.
6. Order Processing and Delivery
Order processing times may vary seasonally. You will receive an email confirmation when your order has shipped or your digital files are ready. Please allow additional time for printing and delivery during high-demand periods.
7. Privacy
All personal information collected during the ordering process will be handled in accordance with our Privacy Policy and will not be shared with third parties except as necessary to fulfill your order. Our ordering system is SOC 2 certified, so you can feel confident ordering with us.
8. Changes to Terms
 Memory Keeper Photography reserves the right to update or change these Terms and Conditions at any time. Your continued use of the site constitutes acceptance of any changes.
If you have questions about these terms, please contact us before placing your order.